Refund & Exchange Policy
We want our clients be completely satisfied with every item that is purchased online from www.tinybabies.com.sg.
If for some reason you are unhappy with our products, don’t worry!
Please contact us at email@example.com within 3 business days after receiving a parcel and write the reason for the requested exchange/refund and we will be happy to assist you!
Once Tiny Babies has received your written request of item exchange or refund, we will contact you within 2-3 working days with further instructions. We are not able to accept blind returns. Please allow 5-7 days after receipt and inspection of the returned items for proper credit, as it will take time before the refund appears on your card. Tiny Babies reserves the right to refuse any returns upon final review if all above guidelines have not been met.
Products not eligible for a return or exchange include:
- Personalised items that are specially made or ordered, with specific name
- Personalised hand-made items
- Personalised books
- Diaper cakes
All exchanges/refunds must be accompanied by the original sales invoice (electronic version) and, in the original packaging with all the merchandise tags attached, and in their original condition.
Please note that shipping & handling charges are not refundable and any further charges incurred upon the return of merchandise will be borne by the customer. As we cannot take responsibility for loss of, or damage to, items sent back to us, please ensure that merchandise is properly packaged and insured (We recommend using a registered delivery service).
Should you wish to exchange for a completely different item, please note the exchange item should be of a price equal to or higher than the original item that you are returning (top-up will be required), or alternatively, an item of lower value but with no return or refund of difference in cost.
We offer a refund or exchange soonest possible subject to stock availability*.
* Most infant clothes are kept to a low quantity order and some, such as Tiny Babies’s in-house products, are one-of-a-kind.